This Privacy Policy applies to all products and platforms offered by Cravin Technologies LLC FZCO, including Cravin Food, Cravin Sports, and Cravin Commerce. These platforms may be accessed via our Meta-integrated WhatsApp applications, web apps, or booking/order interfaces. All data collected is governed by this policy under the purview of Cravin Technologies LLC FZCO.
Collection of Information
We collect personal identification information such as your name, phone number, and order or booking details when you interact with any of our Cravin platforms through WhatsApp or web-based applications.
We may also collect information regarding:
- Ordering and booking history
- User preferences and behavior across Food, Sports, or Commerce platforms
- Any other information you voluntarily provide with consent
Use of Information
We may also collect information regarding:
- Facilitate orders, bookings, or purchases made through Cravin Food, Sports, or Commerce
- Send confirmations, updates, and reminders via WhatsApp
- Improve platform performance and personalize your experience
- Share promotions and updates (only if you opt-in)
- Comply with legal, regulatory, or fraud prevention requirements
Payments and Refunds
Payments across all Cravin platforms are processed securely via Stripe, Tap, Total Pay, Hyper Pay, Network or CCAvenue payment gateways. We do not store or process your card or banking details.
- Refunds, where applicable, are the sole discretion of the merchant you transacted with. Merchants may deduct cancellation or processing fees as per their own terms.
Disclosure of Information
Your personal information is not shared externally, except:
- As required by law or regulation
- With third-party providers (e.g. Stripe, WhatsApp APIs) who help deliver our services
- With affiliated merchants or business partners only if you opt-in to receive marketing updates
- Ownership of customer data rests with the respective merchant or business you interact with
Data Storage and Retention
We retain your personal data only as long as necessary to:
- Deliver services and fulfill business or legal obligations
- Maintain transaction history for compliance, analytics, and customer support, Unless required for legal or regulatory reasons, data is anonymized or deleted after 36 months of inactivity. You may also request early deletion.
Data Protection & Compliance
We follow industry-standard security protocols to protect your data from unauthorized access or misuse. Cravin Technologies LLC FZCO is committed to compliance with applicable UAE data protection regulations (such as the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection) and aligns its practices with global standards including the EU General Data Protection Regulation (GDPR), especially in matters concerning user consent, transparency, and data rights.
Your Rights and Choices
As a user of our services, you can:
- Request access, correction, or deletion of your personal data (subject to legal limitations)
- Opt-out of promotional messages anytime by replying "Stop" on WhatsApp
- Contact us at support@justcravin.com for any privacy-related questions.